Privacy Policy

Who we are

LVA Power Planner provides cloud-based power planning software for live events, production and AV workflows. This Privacy Policy explains how we collect, use and protect personal information when you use our website or software.

Information we collect

We may collect and process the following information:

• Name, email address and company details.
• Account login and authentication information.
• Project information entered into the platform.
• Workspace settings, branding and configuration data.
• Technical information required to operate, secure and maintain the service.
• Support or enquiry information you choose to send to us.

How we use your information

We use personal information to:

• Provide access to LVA Power Planner.
• Create and manage user accounts and workspaces.
• Store, retrieve and save project data.
• Provide support and respond to enquiries.
• Maintain the security, reliability and performance of the service.
• Meet legal, accounting or administrative obligations.

Legal basis for processing

We process personal information where it is necessary to provide the service, where we have a legitimate interest in operating and securing the platform, where we need to comply with legal obligations, or where you have given consent.

Data storage and processors

We use trusted third-party infrastructure and service providers to host, secure and operate the platform. These may include cloud hosting, database, authentication, deployment and email services. We only use providers where reasonably necessary to deliver the service.

Data retention

We retain personal information only for as long as reasonably required to provide the service, maintain records, resolve disputes, meet legal obligations or support legitimate business purposes. Project and account data may be deleted following account closure, subject to any legal or operational retention requirements.

Your rights

Under applicable data protection law, you may have rights to access, correct, delete, restrict or request a copy of your personal information. You may also object to certain processing or withdraw consent where processing is based on consent.

To exercise these rights, contact us at hello@lvapowerplanner.com.

Cookies and analytics

LVA Power Planner may use essential cookies or similar technologies required for login, authentication and security. If analytics or marketing tracking is introduced in the future, this policy may be updated and additional consent controls may be added where required.

Contact

For privacy questions or requests, contact hello@lvapowerplanner.com.

Changes to this policy

We may update this Privacy Policy from time to time. Continued use of the service after updates are published means you accept the revised policy.